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14 Customer Experience lessons: how you can improve the customer experience...
What is the ‘anatomy’ of a great customer experience? What makes a great customer experience – the kind that one remembers, talks about and possibly writes about? The logical answer is that each of...
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Customer Experience Lessons From Amazon UK’s Failures
It is my experience that for the most part and on the whole Amazon UK delivers. It makes it easy for me to find stuff, order it and pay for it. It keeps me informed about when the item/s are going to...
View ArticleCustomer Experience Lessons From Leitner’s Hotel Garni
What is the driving force (as in motivation) for much of that which occurs under the Customer Experience label in many a corporate enterprise? My experience suggests it is some combination of fear and...
View ArticleCustomer Experience Lessons From The Cafe Hotel Greinwald
You travel on business and your expenses are covered such that you can choose to stay at a 5* hotel (with swimming pools, jacuzzi, sauna, various bars, three restaurants, fantastic lawns outside) or a...
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